Privacy policy

This Privacy Policy explains how FX Detailing LTD (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you use our website, contact us, or book our services.

FX Detailing LTD
The Barn, Westcoats Farm
Stan Hill, Charlwood
Surrey, RH6 0ES

Email: enquiries@fxdetailing.co.uk
Phone: 07548 703902

Information we collect

We may collect the following information:

  • your name;

  • email address;

  • telephone number;

  • vehicle details (including make, model, registration number, and service history where relevant);

  • billing and payment information;

  • collection and delivery addresses;

  • photographs of your vehicle;

  • correspondence with us by email, telephone, social media, or our website; and

  • information submitted through enquiry forms or booking requests.

How we use your information

We use your information to:

  • provide our services;

  • process bookings and payments;

  • communicate with you about your appointment;

  • arrange vehicle collection and delivery;

  • source parts or services on your behalf;

  • provide aftercare and maintenance support;

  • respond to enquiries;

  • improve our services and customer experience;

  • comply with legal and regulatory obligations; and

  • prevent fraud and protect our business.

Legal basis for processing

We process personal information where necessary to:

  • perform a contract with you;

  • take steps at your request before entering into a contract;

  • comply with legal obligations; or

  • pursue our legitimate business interests, provided those interests do not override your rights.

Payment information

Payments may be processed through third-party payment providers. We do not store full payment card details on our systems.

Vehicle photographs

We may photograph or film your vehicle before, during, and after the work is carried out.

These images may be used for:

  • quality control;

  • service documentation;

  • insurance or warranty records;

  • marketing;

  • social media;

  • our website; and

  • promotional materials.

If you do not want your vehicle used for marketing purposes, please notify us in writing before work begins.

Sharing your information

We may share your information with trusted third parties where necessary to provide our services, including:

  • specialist partner companies;

  • vehicle transport providers;

  • parts suppliers;

  • payment providers;

  • professional advisers; and

  • legal or regulatory authorities where required by law.

We do not sell your personal information to third parties.

Data retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.

Vehicle service records and invoices may be retained for several years for accounting, warranty, and customer service purposes.

Data security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

While no system is completely secure, we take appropriate steps to safeguard the information we hold.

Your rights

Under UK data protection law, you may have the right to:

  • access your personal information;

  • request correction of inaccurate information;

  • request deletion of your information;

  • restrict or object to certain processing;

  • withdraw consent where processing is based on consent; and

  • request a copy of the personal information we hold about you.

To exercise any of these rights, please contact us using the details above.

Cookies and website analytics

Our website may use cookies and analytics tools to improve functionality, understand website traffic, and enhance user experience.

You can control cookies through your browser settings.

Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies separately.

Changes to this policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website with the effective date shown at the top of this page.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

FX Detailing LTD
The Barn, Westcoats Farm
Stan Hill, Charlwood
Surrey, RH6 0ES

Email: enquiries@fxdetailing.co.uk
Phone: 07548 703902