Booking, cancellation & refund policy

This Booking, Cancellation & Refund Policy applies to all services provided by FX Detailing LTD, including luxury car detailing, bodykit installation, and vehicle collection and delivery.

Deposits

A minimum 25% deposit is required to secure all bookings.

For high-value, specialist, custom-order, or extended-duration projects, FX Detailing LTD may require a higher deposit.

Your booking is not confirmed until the required deposit has been received.

Cancellations

If you cancel your booking 7 or more days before your scheduled appointment, your deposit will be refunded.

If you cancel your booking less than 7 days before your scheduled appointment, your deposit is non-refundable.

This policy reflects the workshop time, technician allocation, and scheduling commitments reserved specifically for your booking.

Rescheduling

Appointments may be rescheduled with at least 3 days’ notice, subject to availability.

Your deposit will be transferred to the new appointment date.

Only one reschedule is permitted per booking.

Late rescheduling

If you reschedule your appointment with less than 7 days remaining before your original appointment date, the deposit becomes permanently non-refundable.

The deposit may be transferred to one future appointment, but if that future appointment is later cancelled by the customer, the deposit will not be refunded regardless of how much notice is given before the new appointment date.

Special-order parts

Bodykits, custom components, and special-order automotive parts are purchased specifically for your vehicle.

Once a part has been ordered or the supplier has begun processing the order, it cannot be cancelled or refunded.

Customers are responsible for the full cost of any special-order parts ordered on their behalf.

Work already completed

Refunds are not available once a service has been completed.

If you believe a service carried out by FX Detailing LTD does not meet the agreed standard, you must notify us within 48 hours of vehicle collection.

We will inspect the vehicle and, where appropriate, rectify the workmanship issue in accordance with our Terms & Conditions.

How refunds are processed

Where a refund is approved under this policy, it will be returned using the original payment method where possible.

Please allow a reasonable processing period for the refund to appear in your account.

Contact

For any booking, cancellation, or refund enquiries, please contact:

FX Detailing LTD
The Barn, Westcoats Farm
Stan Hill, Charlwood
Surrey, RH6 0ES

Email: enquiries@fxdetailing.co.uk
Phone: 07548 703902